Sophisticated interview and training process, wonderful place to work - Customer Success Manager KnowBe4 Employee Review

5.0
May 20, 2016
Recommend
CEO approval
Business Outlook

Pros

The hiring process is very comprehensive. Everyone, including hired on executives, take IQ, aptitude and other capacity tests. The training/on-boarding process is the most comprehensive and thorough process I've ever experienced in my career anywhere. Your first 3 days are working with the in-house trainer on the industry in general and what the company does before you are even instructed on your actual job. Every single employee is required to do this. The trainer works closely with you to make sure you are doing well. You are never left with a feeling of "what am I suppose to do now?". All the training is very structured. After taking the training, I can see why they actively seek out candidates with high IQs and ability as the training is very comprehensive. But the trainer is there to help you every step of the way as a personal coach. The environment is structured in such a way that everyone has a sense that we are all on the same team and we are all in this together. There are no "factions" or the typical scenarios like "the tech department hates the sales reps" or all the typical drama. Every where I look people are productive, highly active and happy. The CEO Stu is not only one of the most amazing marketing experts I've ever seen, he's an amazing leader. I have a sense of confidence that the company is moving higher and faster with total certainty toward success. It's remarkable and it shows in the growth of the company which looks like a hockey stick on the statistics chart.

Cons

None that I can think of.

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KnowBe4 Response
6y
Stu is an amazing leader! Our onboarding and training has grown to such amazing heights. We do seek the best candidates that are a cultural fit for KB4.

Explore other reviews about KnowBe4

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

A welcoming and inclusive environment with a patient onboarding team. Work is always fun and collaborative!

Cons

Training and onboarding process is thorough but only to ensure all employees are keeping themselves and the companies information safe online!

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KnowBe4 Response
1w
We’re glad to hear you feel supported! Open communication is a huge priority for us — and feedback like yours keeps us motivated. 🤗
1.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

3
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