Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      KnowBe4

      Engaged Employer

      KnowBe4 reviews

      Not Terrible - Customer Service Manager (CSM) KnowBe4 Employee Review

      2.0
      May 13, 2022
      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Genuinely nice ppl work here Will hire you with no CSM experience, they allow you to learn on the job many companies won't do that. They promote fairly fast which is cool.

      Cons

      VERY high turnover, 4 ppl from my class alone quit within 6 months, and others I know are currently looking for other roles. Low pay, below market average. The biggest con is the workload. To get all your work done, you have to come in earlier or leave later. It's not like management will ask you to stay late, but you will get pulled aside and asked why certain things aren't done, so you stay late to avoid those conversations. I realized I was working for less pay, so I left. And since its salary and no overtime pay, you are essentially working for free. I understand maybe having to stay late a few times a quarter, but once it's constant, that's an issue for me. I don't think the company intentionally overworks CSM'S I believe the constant turnover is the issue for why we had so many accounts. When someone leaves they spread those accounts onto the team, which means more clients to handle.

      avatar
      KnowBe4 Response
      4y
      We are happy to hear that you enjoyed several aspects of KnowBe4, such as your coworkers. However, we’d like to address a few of your concerns. Current industry standards show that our CSMs manage an average number of clients for an organization our size. Additionally, we continue to invest in headcount across the business with total headcount increasing by about 35% versus the end of Q1 2021, which drove the vast majority of our operating expense increases. We hope you find an organization that is the right fit for you!

      Explore other reviews about KnowBe4

      5.0
      Jun 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hood staff be kind nice

      Cons

      Poor pay insurance bad hard work

      1
      1.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great office snacks, free ev charging, cool coworkers

      Cons

      Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

      3
      See reviews by: Helpful|Rating|Date|All
      Related searches: KnowBe4 jobs | KnowBe4 salaries | KnowBe4 benefits | KnowBe4 interviews
      KnowBe4 reviewsKnowBe4 Customer Service Manager (CSM) reviewsKnowBe4 review