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      KnowBe4

      Engaged Employer

      KnowBe4 reviews

      Work/Life Balance, Career Growth - Enterprise Customer Success Manager KnowBe4 Employee Review

      5.0
      Jun 22, 2022
      Enterprise customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      KB4 treats it’s employees like HUMANS. We are encouraged to be our most authentic self, to put our health (physical and mental) first, to put our families first, to rest and vacation when needed. KnowBe4 values the whole, not just the value you bring as an employee. It’s a genuine environment that fosters well being. Also, the possibility for career growth is amazing. So many people are getting promoted all the time. You can do anything you set your mind to here! There’s loads of support and always room for growth. I love it here!

      Cons

      In the CSM department pay is lower than industry average. They say they will address it soon. But with inflation at an all time high, it can’t come soon enough. I can’t speak for other departments. Aside from base salaries that aren’t competitive, this place is amazing!

      avatar
      KnowBe4 Response
      3y
      Hey Knowster! We are happy to hear there are so many aspects you love about working at KnowBe4; like our professional development opportunities, Open PTO, and overall company culture that encourages employees to be their authentic selves at work! Thank you for providing your feedback regarding salaries in our CSM department. We understand the frustrations that can come with commission-based roles. We also recognize the economy is constantly changing, which is why earlier this year in January, we provided a 5% cost of living adjustment to our employees to combat inflation, and are also offering an additional adjustment in August 2022. Additionally, we increased OTE for all CSM positions to stay competitive with current market pay. Your feedback is important to us, which is why we have immediately shared this information with our leadership team. We truly appreciate you taking the time to leave a review, and wish you the very best in your career with us!

      Explore other reviews about KnowBe4

      5.0
      Jun 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hood staff be kind nice

      Cons

      Poor pay insurance bad hard work

      1
      2.0
      Jul 8, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      not many pros left with the current leadership and direction, but it's still a good place to work to learn about the industry and gain skills

      Cons

      executive leadership and the equity ownership have taken this company to the gutter sadly, there isn't any culture left and the product keeps getting worse with only more hype about how they're on top of the AI revolution. Almost all the leaders and thinkers who made KnowBe4 great have left or were pushed out, which is normal with a CEO change but the folks taking on "change management" are clueless about the business and about the teams they're in charge of. The product needs to regain it's quality and customer friendly design, right now it's losing out to smaller vendors and issues are continually overlooked.

      2
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