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      KnowBe4

      Engaged Employer

      KnowBe4 reviews

      Very Supportive Company, Below average Pay. - Customer Success Manager KnowBe4 Employee Review

      3.0
      Jul 20, 2022
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is dedicated to supporting and educating its employees to get their job done. They offer unlimited PTO & maintain transparency in most things. Most people at the company are very energetic and bring that energy into the workplace.

      Cons

      The pay scale for the work does not match, other organizations offer close to double for this position. Since going public the company bonuses are non-existent. Leadership is slow moving to issues brought forward by employees.

      avatar
      KnowBe4 Response
      3y
      Hey Knowster! We are happy to hear there are many reasons why you enjoy working at KnowBe4; like our open PTO policy, your energetic coworkers, and our transparent culture. We understand the frustrations that can come with commission-based roles and want to thank you for providing your feedback. We recognize the economy is constantly changing, which is why we provided a 5% cost-of-living adjustment to our employees to combat inflation in January, and we are also offering an additional cost-of-living adjustment in August 2022. Many of our CSMs will also be receiving base pay increases starting in August 2022, and we increased OTE for all CSM positions to stay competitive with current market pay. If you have questions or any further information you’d like to share, we encourage you to reach out to your manager, KnowBe-Wan, or Employee Relations.

      Explore other reviews about KnowBe4

      5.0
      Jun 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hood staff be kind nice

      Cons

      Poor pay insurance bad hard work

      1
      1.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great office snacks, free ev charging, cool coworkers

      Cons

      Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

      3
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