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      KnowBe4

      Engaged Employer

      KnowBe4 reviews

      Radical transparency = radical lying - Customer Success Manager KnowBe4 Employee Review

      1.0
      Jan 10, 2024
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited PTO. Good product to work with.

      Cons

      All this org does is lie. They preached at us for months that they are “radically transparent” and there would be no layoffs, and then did just that and have been incredibly cowardly in not addressing it and pretending it didn’t happen. They are forcing RTO, regardless of your contract and ignoring their own policies. Yet, tell us they are “strictly” enforced. These policies only serve to benefit their beloved Scientologists. This org is rooted in Scientology rhetoric and it is incredibly concerning. They tell us how great we’re doing and have high sales goals, yet cut our pay, employees, and increased the work load. They also preach about the customer experience but their actions show they could care less and it’s all about the money. I imagine more layoffs will be coming. Stay away from this organization.

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      KnowBe4 Response
      2y
      Hello. First and foremost, we have a very strict no religion and no politics policy at KnowBe4. Our policies and procedures are standard business practices that most global technology companies adhere to. We do indeed pride ourselves on radical transparency and have done our best to keep all Knowsters in the loop of company-wide changes that are happening. We are undergoing restructuring to align with our new go-to-market strategy. This included increased compensation plans across the board, especially for our customer-facing Knowsters. It also required restructuring certain areas to ensure the best customer experience. If you have special circumstances that prevent you from being able to return to the office on a hybrid work schedule, please get in touch with our People Operations team to ensure proper accommodations are made.

      Explore other reviews about KnowBe4

      5.0
      Jun 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hood staff be kind nice

      Cons

      Poor pay insurance bad hard work

      1
      1.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great office snacks, free ev charging, cool coworkers

      Cons

      Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

      3
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