Communication - Eligibility Specialist Knowledge Services Employee Review

3.0
Aug 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Pays weekly, easy onboarding, doesn’t micromanage.

Cons

Difficult to communicate with…the people are pleasant, the issue is their hours. For example, I was placed by them in a position working for the state (Monday-Friday, 8-4:30), the same hours as knowledge services. In my position we were not allowed to have our cell phones out while on the floor, we also did not have any way for any outside person to contact us directly via work phone. Knowledge would call and leave voicemails for me throughout the day expecting me to call back. I asked them to please email my state email if they need me to get in touch. They said they couldn’t replace our personal email with the state one , I said I can’t have my personal email up during work on the state computer.and can not have my cell phone out during work. They refused to do anything other than call and email my personal stuff…but acted shocked when I didn’t get their messages until after 4:30 when I got off of work, at which time they were closed. It was maddening that they were not able to comprehend or adjust to accommodate the people they placed into jobs or the companies in which they placed them with!!!

Explore other reviews about Knowledge Services

5.0
Dec 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Great work environment and people. Felt very supported working there by senior level employees.

Cons

Hybrid environment, but other than that, great company.

1
4.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers, great facility, my specific manager was wonderful, the job was fulfilling.

Cons

They value the wrong things in some workers and that is rewarded. The turn around is high.

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