Expect Great Things. . . . NOT!!!!! - Customer Service Area Supervisor Kohl's Employee Review

1.0
Nov 28, 2011
Recommend
CEO approval
Business Outlook

Pros

Great interaction with all associates. Everyone worked together and supported each other when needed. The associated helped in other departments when there was a shortage, not that they were complimented on by management.

Cons

* NO TRAINING!! How ironic that the "store trainer" was never given any proper training. "Oh we used to do that, but not anymore" is what I was told. The store manager then told me I was using it as a "crutch" and to just get over it and move it. * No respect given to the associates by management. They would usually talk AT you and not to you. * The never-ending quest for credits. When we were making credits, then the focus was on email. Enough was never enough. * Always understaffed. People were only getting 4 - 8 hours in a week, but they'd never give them more hours. With the holiday season fast approaching, they were told they'd be getting more hours. They didn't . Instead, more associates were hired. Gee, that makes complete sense. * Probably the worse job experience I've ever had. From lack of training and proper guidance, to a store manager who was OCD and constantly micro-managing all those around her.

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5.0
Oct 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Well paced and supportive team members

Cons

Lack of resources and pay

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is very good once you start getting raises. Weekly pay

Cons

Genuinely everything else, the pay is that high because they have to pay you over 25 just to put up with the awful environment. terrible structure, terrible management, no accountability, cliquey mean girl environment. managers are allowed to sit around and do essentially nothing while supervisors carry 100% of the load and there is no checks and balances to ensure management does the right thing. Corporate and HR genuinely don't care if certain people sit on their butt While others keep the business running. Credit card pushing is absolutely Off the Wall insane. Getting enough credit cards is all the company cares about and managers do not help. Managers are allowed to have no history with getting any credit cards at all and corporate doesn't bat an eye. If you try to speak out about anything that's going on you'll just get fired. Retaliation is allowed and encouraged.

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