Pros
Store managers really care about the success of the individual stores and the company as a whole. The other employees are hard working and friendly. Community service opportunities are nice, and the schedule was very flexible. All of the policies for employees are very fair (regarding tardiness, attendance, etc...)
Cons
Customer service policies make customers think that they can be rude, lie, cheat, and steal, and that customer service associates must still bend over backwards to make them happy. Management will not support their employees in holding up company policy, which makes the customers think employees are uninformed/rude/incompetent. Customers were consistently disrespectful and rude, and management rarely defends the associates dealing with these situations, nor empowers them enough to defend themselves.