Good high school job but company comes over employees - Customer Service Associate Kohl's Employee Review

3.0
Oct 6, 2012
Recommend
CEO approval
Business Outlook

Pros

Good with flexibility if you are in hs/college and working PT. Can see clearance items before they get onto the floor. 15% discount; 30% during holidays.

Cons

As is probably the case with most retail - managers care more about making sales/credit application quotas than about associates. I spent several years at customer service without ever getting promoted to cs on the payroll, despite others hired as cs but working POS getting paid the CS wage. No loyalty to associates over customers. Have had instances where customer completely berated and insulted me in front of the manager and (despite the customer returning something that had clearly been stolen) the manager said nothing to the customer and even went out of his way to refund the item against store policy.

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5.0
Jan 7, 2026
Recommend
CEO approval
Business Outlook

Pros

good hours, salary, schedule, job

Cons

Holiday work can be tricky when planning family function

2.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Regular employee discount of 15% off I believe, but occasionally pretty good deals that stack on top of other offers.

Cons

Not enough training. Managers expecting you to know how to do every task yet unwilling to make sure you're actually trained in what to do.

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