Pros
The 'Yes We Can' policy makes it easy to help customers quickly without worrying about getting in trouble. However, even that can come back to bite you one way or another depending on the opinion of the manager on duty, as nobody can agree on just what 'Yes We Can' is supposed to mean.
Cons
My opinion as simply as I can put it: Kohl's sucks. I will tell you a few things without going into detail, so as not to risk this not being approved for posting, as this information NEEDS to be made public. -It's all about Kohl's Credit solicitation -If you don't make your credit goal, however ludicrous, you get a talking to and your hours are cut -Part timer can get up to 40 hours, full timers only 36 -The 'respect hotline' for valid employee concerns is a total waste of time -The 'no retaliation' policy is that in name only, and they WILL retaliate against employees for whistle blowing (you're welcome, OSHA) -The 'Yes We Can' policy is just another way of saying 'the customer is always right', but if the wrong manager is on duty, you will be scolded and made to feel like you're doing it wrong, even when another manager was okay with the decision. -If a team of 12 can just barely finish a job in 5 hours, you will be cut back to a team of 10 and expected to get it done in the same amount of time. Because that's how math works, right? -If someone doesn't like the way things are, it doesn't matter because they will be replaced by someone cheaper and more sheep like. -Training? What's that? -The only effective form of communication is GOSSIP -Work / life balance? You're work IS your life. 'Kohl's should be your first priority.' -Quote from an executive manager to a part timer.