Everything depends on your managers- whether they know what they're doing and whether they are all on the same page. - Customer Service Representative Kohl's Employee Review

3.0
Sep 21, 2014
Recommend
CEO approval
Business Outlook

Pros

Some of the managers are very smart and good at resolving issues for customers as well as associates. You will learn a lot about people, the good, the bad, and the ugly.

Cons

Some managers will bend over backwards for the customer whether its the same policy you've been told or not, sometimes leaving you looking like a little brat that didn't want to give the customer what they wanted.

Explore other reviews about Kohl's

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly people to work with, always keepping busy with customers.

Cons

Walk a few miles a day.

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay based on skill level, early shifts, career growth as young adult

Cons

Poor internal management in ensuring a positive work culture, lack of assistance for new hires at Amazon Returns, and improvement in communicating with new hires on the potential for being trained in other departments

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