Fun Company, Management needs listening skills - Call Center Representative Kohl's Employee Review

4.0
Jul 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Worked at call center. Easy Job, high pay. Game room. Meet some great people. Volunteer opportunities. There's a ton of overtime during peak seasons. Off seasons there's VTO. High amount of vacation time (120 hours)

Cons

The only management that cares are Team Leads. Coordinators sit around watching YouTube all day. Not a lot of chances for raises except for the annual yearly 25 cent raise. Work life balance is not great. Mandatory OT during peak seasons. Boring job. Not a lot of advancement opportunities. Clueless management, literally had to show multiple managers how to work our computer systems.

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5.0
Jul 14, 2026
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CEO approval
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Pros

Work life balance PTO Vacation buy Every other weekend off

Cons

November and December blackout dates

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay based on skill level, early shifts, career growth as young adult

Cons

Poor internal management in ensuring a positive work culture, lack of assistance for new hires at Amazon Returns, and improvement in communicating with new hires on the potential for being trained in other departments

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