Factory-Like - Customer Service Area Supervisor Kohl's Employee Review

3.0
Oct 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Co-workers are great. There are some folks who have worked here a long time and love it (more I think they enjoy the friends they work with), these are usually the better paying surpervisory positions. At the associate level, turn over is very high, we are constantly training new people.

Cons

Training is poor. Most of the turn occurs because people do not know what to do and are not treated well. Those who stick around 6-12 months and finally figure things out, then people stick. In the meantime, pay is low, demands are high and customers can be difficult, so most do not stay. Also, once you are proficient in an area you are stuck there, they promise cross-training and promotion but this can take years( there are people in my store who have done the same job for 5+ years), this is monotonous and stressful work.

Explore other reviews about Kohl's

5.0
Jun 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

flexible work schedule great coworkers location is very continent

Cons

store hours change every few years you can be moved a lot in one day (bothered others not me) certain customers WILL recognize you as the "lady who would not honor kohl s cash from 5 years ago"

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The culture at Kohl's is very inclusive and specifically within the DS organization there is a lot of collaboration of ideas. Depending on your team you will have more of an hands on approach, some days feeling closer to an applied scientist than a data scientist.

Cons

Disconnect between priorities with leadership roles. Salary is not competitive, opportunities for promotions are limited regardless of your deemed performance by your direct manager.

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