not worth the stress - Customer Service Representative Kohl's Employee Review

2.0
Mar 2, 2011
Recommend
CEO approval
Business Outlook

Pros

OK pay compared to other stores for the same position. Managers were easily accessible when employees needed them for help with a customer or similar issue.

Cons

I was working their during college, I was supposed to work a max of 25 hours a week. I was usually scheduled for 35, and at ridiculous times of the morning/night. They hired me knowing my schedule and every time I tried to get them to correct it they said they would "take care of it when the next schedule is made"....after 3 months I gave up and left.

Explore other reviews about Kohl's

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong client connections, opportunity for growth.

Cons

short breaks, lots of downtime

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

managers can be friendly at times

Cons

Little to no training been working here for almost a year now there’s still something I don’t know every day. What was most difficult for me was being at registers as I was trained in two days by shadowing someone. There are so many situations and problems that will come up every day and you will learn something new! They never taught me about Kohl’s cash, how to read receipts, reprint or edit receipts. They schedule so little so when you do learn something there’s no chance of rehearsal because you come in three weeks later working at a different department.

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