Great people, low pay - Customer Service Representative Kohl's Employee Review

3.0
Sep 30, 2024
Recommend
CEO approval
Business Outlook

Pros

People were wonderful to work with including management team. Jobs in any department are not hard or stressful. Low turnover In management although they do hire a lot from within. Fine for students or retirees looking to earn a small side income.

Cons

Many things were sloppily handled when the new CEO arrived. Lost the bonus holiday pay abd incentives for working nights and weekends. Lost overtime hours. And their changes affected customers as well. Took away the brand name coupons and was upsetting for many customers. Pay is just above minimum wage. Don’t really get raises. Everyone except department and store managers are mostly part time employees. Hard to live off their wages.

Explore other reviews about Kohl's

5.0
Jun 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

flexible work schedule great coworkers location is very continent

Cons

store hours change every few years you can be moved a lot in one day (bothered others not me) certain customers WILL recognize you as the "lady who would not honor kohl s cash from 5 years ago"

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The culture at Kohl's is very inclusive and specifically within the DS organization there is a lot of collaboration of ideas. Depending on your team you will have more of an hands on approach, some days feeling closer to an applied scientist than a data scientist.

Cons

Disconnect between priorities with leadership roles. Salary is not competitive, opportunities for promotions are limited regardless of your deemed performance by your direct manager.

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