I did not have a good experience due to poor management and bad departmental decisions. - Customer Service Team Lead Kohl's Employee Review

1.0
Jun 1, 2011
Recommend
CEO approval
Business Outlook

Pros

Several people have told me that the main corporate office is a good place to work. Don't work in the credit center - you'll regret it.

Cons

Belittlement, condescension, and lying seem par for management. I never felt that I could trust anyone (save a few select people), and was put in a negative light because one person in management made assumptions. I wasn't allowed to progress along any type of career path because of false information about me.

Explore other reviews about Kohl's

5.0
Jun 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

flexible work schedule great coworkers location is very continent

Cons

store hours change every few years you can be moved a lot in one day (bothered others not me) certain customers WILL recognize you as the "lady who would not honor kohl s cash from 5 years ago"

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

managers can be friendly at times

Cons

Little to no training been working here for almost a year now there’s still something I don’t know every day. What was most difficult for me was being at registers as I was trained in two days by shadowing someone. There are so many situations and problems that will come up every day and you will learn something new! They never taught me about Kohl’s cash, how to read receipts, reprint or edit receipts. They schedule so little so when you do learn something there’s no chance of rehearsal because you come in three weeks later working at a different department.

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