Customer service metrics are very outdated and nearly impossible to attain. No flexibility. Extremely high turnover, my training class had 12 people in it, and within 6 months there were only 4 left, within 11 months there were 2 left. Kohler will say it's because the employee "couldn't cut it", but the reality is that Kohler refuses to update their metrics and accept that the workforce is changing. The new workforce is not "lazy", we're just smarter about how we work and know the way an employee should be treated. We're not afraid to say it and speak up about it. For remote workers, if you quit or are terminated, Kohler makes you pay to return your computer equipment. Most, if not all, companies will send you pre-paid shipping label and packaging to return equipment, or send a courier to pick it up from your home. Kohler makes you drive it back yourself, regardless of how far away you live, and does not pay for your time or gas. Or you have to ship it back, and you have to pay for everything, and this can cost well over a few hundred dollars depending where you live. When any of these issues were brought up to Kohler, and their HR dept., it just falls on deaf ears. They literally don't care, and will never admit that maybe THEY are the reason they can't keep new employees.
