Great company-People focused - Customer Service Manager (CSM) LGI Homes Employee Review

5.0
Jan 8, 2021
Recommend
CEO approval
Business Outlook

Pros

LGI Homes is your place if you are looking to grow, succeed and be appreciated. Your job and responsibilities are clearly given and communicated.LGI is a Systems based company, so no matter where you are at you know what needs to get done and are given the exact tools to succeed no matter what. The leadership I have had have alway been available and supportive. LGI is very goal oriented. Every month, you have one on one goals with your manager for not only business goals but personal as well. They truly want you to have success in all aspects. Being people focused is at the forefront of all these things. Employee stock purchase program, 401k and circle of excellence trip are just a few examples of opportunities we get as employees. The CEOs first statements on calls are always thanking the employees, you know you are truly at a people focused company. And, like our CEO states in our letter on day 1, “success is inevitable”.

Cons

One area of opportunity that I feel we could improve on is the health benefits package. It can get pretty expensive compared to other companies I have worked at.

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LGI Homes Response
5y
Thank you for your review. We are so happy to hear that you feel valued in your role. Keep up the great work and positive attitude!

Explore other reviews about LGI Homes

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Early mornings and late evenings offer shift work

Cons

12 hour shifts on training days and saturdays

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LGI Homes Response
1mo
Thank you for taking the time to leave a review. We are grateful for team members who are committed to helping families achieve the dream of homeownership, and we appreciate the effort and dedication that goes into making that happen every day.
1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Absolutely none, terrible position unless you are in a "great" community. They build in crappy places and expect people to pay top dollar.

Cons

Stay far away! For this position you will be under paid and over worked. They guarantee sales people 500 leads minimum a year. What they don't tell you is that 98% are garbage. The other 2.99% are desperate people with some of the worst credit you've ever seen. Then you have the .01% that can actually purchase a home. And they expect a minimum of 18 closings for sales people. They want to run everything like it is in Texas but news flash, all markets are different. Some need a different approach. And no one will listen to someone who's been in the local market for years. Pre crash and post crash of 08. I told them exactly what to do to make us a producing market and it fell on deaf ears. Then I was promised a promotion for doubling my team size, community count and responsibilities. Then when the time came. They said nah. Systems based company? Yea ok. What a joke. Wasted 2 years of my life here and walked away from a blossoming career I already had on the promise of big money that never came. Stay as far away as you can!!!

3
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LGI Homes Response
1mo
We appreciate you taking the time to leave a review. Feedback from former team members helps us continue evolving, and we wish you all the best moving forward.
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