Pros
Fair pay, good benefits, everyone is a big family there and are very friendly, very organized and efficient for the most part. Management is very kind and understanding, they train their employees much more than other companies, management listens to the ideas of their employees to improve patient care and employee experience. Most staff have been there for years.
Cons
Lots of sitting in your office and staring at the walls with no windows or interaction with others for the majority of the day. Lots of repetitive and tedious computer tasks to do. They expect their PCM's to do an impossible amount of work. There is a big lack of discipline when field staff don't do what they are supposed to do and the field staff expect the PCM's to call doctors for them or enter orders for them (things that should be the job of the field staff) this leads to the PCM's being unable to finish their work. If a patient is not satisfied with their care it's assumed that the patient is just hard to please. Insane amount of charting for field nurses. PCM's are expected to be a QA, a case manager and a supervisor of the nurses and a customer service specialist for the patients which is too much and leads to the piling up of work. PCM's have no authority when writing up a nurse and so they keep getting away with "lazy nursing." Call during the week and weekend is required for all nursing staff including office staff. You will get calls at 1, 2, 3am about something that is not a medical emergency but you have to go out and perform a visit just to make your patient happy when it's not necessary.