Pros
I've been at LiveView for a few years now and there have been some real low points and some more recent highs. This is fundamentally a great product that makes a real difference for our customers. It does what it says it does most of the time, and most customers are successful and doubling down on LVT. Some recent key leadership hires make me excited about the future and potential of LVT to actually right the ship and capitalize on the opportunity. The teams that are invested in moving the ball forward are fantastic and I love my department and team specifically. We've got a great, high-functioning org in Customer Success with lots of opportunities for growth and competitive pay. Middle managers care and are invested in promoting their team. I feel that my managers actually see the work I put in and consistently reward the ones on the team who are putting in the most effort.
Cons
Leadership historically has moved too slow and too late to deliver new product enhancements. Our Product team has completely turned over no less than 4 times in the few years I've been here and we have very little to show for it. Customers are being promised product enhancements that we cannot deliver and it has created frustration and bad customer experience. C-Suite leadership has not taken responsibility for key mistakes that have set the overall vision and direction of the company back. We have stalled in our trajectory only because we can't seem to align on a direction and push departments to rally around it. It seems like priorities shift so often that teams get burnt out and no longer seem invested in pushing us forward. Huge disparity in effort and ownership across departments. Some teams put their blood, sweat, and tears into making sure customers have a good experience while other teams seem to be phoning in the bare minimum effort. Very little accountability for the mediocre performance of some teams means that the ones who care end up shouldering more of the load to keep the lights on and to keep customers happy.