Pros
Working from home No micromanaging Paid training ($9/hr) Headset can be expended after 3 months of employment Everything is done remotely: interview, training & work Not having to turn in dr note for sick leave, but it’s UNPAID
Cons
- The worst medical benefits a company has ever provided. It’s the bare minimum the law requires companies to have & it’s an insult when the pay is already low & you are required to pay for it too - If you have a question about anything that has to do with schedule adherence, sick leave, HR etc., it takes over 2 days to get a response - you get 40 hours of sick leave but it’s unpaid - back to back calls if you’re a Spanish interpreting employee & you’re in continuous mode where you’re not allowed to hang up the phone, you just get a beep and the call starts, it’s so bad that I can’t even take sips of water between calls. This reduces the quality of got interpretation when you’re being overworked. You have the option to log out & take a few minutes but it’ll affect your schedule adherence. If you’re under 91% it’s considered unsatisfactory & you’ll get an email warning you about a potential write up leading up to termination. - I was tolerant of the low pay as a Level 4 medical specialized interpreter ($13 really?!) because there were overtime bonuses for picking up extra hours. for example: you’d get a $50 bonus for every 4 hours you picked up on a weekday & $100 bonus for every 4 hours you picked up on the weekend. So it made up for the low pay. Well, that was taken away, so no more bonuses. We’re all stuck with low pay :) - I’ve also heard that many contractors have had their calls routed to employees to save the company a buck at the expense of the contractors earning less money & underpaid employees being overworked.
