Major Systemic Issues, Leadership is Clueless - Director LegalZoom Employee Review

New leadership doesn’t seem to understand the end to end processes, systems and the complex dependencies between them. They are focusing on the symptoms of only part of the issues, not looking at them from a holistic standpoint. Communication is not trickling down. What’s the corporate strategy? What are the priorities? Everything is a priority and a fire drill so nothing is a priority. How can you make data driven decisions when there is low confidence in the data produced? They don’t know why people are calling and holding for hours. Customers are tricked into buying an LLC, when the names of their companies aren’t properly vetted. The product managers haven’t been creative enough to come up with a good solution because they aren’t creative. Clear disconnect between corporate and the contact center. They continue to hire Directors and above from large corporations in which systems and reporting are already humming. The new people manages have no idea what to do without real-time data. They are flying blind and driving their teams to work 12+ hours a day and on weekends/holidays. Forget about work life balance and if you are salaried, you’re making the equivalent of an entry level employee. They have also kept directors and above (telecom and engineering) who talk a great game, pretend to help when leadership is in meetings but are unwilling to help when it comes to execution. Smoke and Mirrors. They add very little value to the company because they cause major setbacks. The new C-Team sits on their thrones in the Bay Area and pretend to care about democratizing law, people at LegalZoom but are giving their favorites, VP promotions and carte blanche to do whatever they want. Blah, Blah, Blah. Everyone else gets their 2.5% raise after a very profitable COVID year. Their eyes are focused on an IPO, great, but it’s clouding their vision.