Call Center - Account Representative II LegalZoom Employee Review

3.0
Sep 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Working as a team- mostly. They also did a personal traits test to know your communication style. Training was a lot of learning to communicate depending your style and coworkers around you. You get bonuses based on what you sell. There is a gym and video games for use.

Cons

The description of the job I applied for was not accurate. There were quotas that needed to be hit that was not part of the original contract. Businesses change but this was during the 6 weeks of training before hitting the floor so it threw everyone off. They use salesforce, an old version so it didnt always log sales properly. I was having to log them myself to ensure I was getting paid for all of them. This took a lot of extra time. If you have worked in a call center before-you know you don't have any spare time while on the phones!

Explore other reviews about LegalZoom

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is actually great. The people you work with are smart and generally fun to work with

Cons

Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

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LegalZoom Response
1mo
Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
3.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

- Fast paced environment - Have lots of talented engineers - Provide good perks - Remote work

Cons

- No CTO - Bad governance - Lack of leadership - Frequent changes in the C-level

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