Decent place, tons of work - Customer Service Representative LegalZoom Employee Review

Users say... "Great benefits and WLB." "The people here are great and are like family" "The pay is good and performance" "My team was great and I miss working with many of the folks in different departments." "Work/life balance is good and WFH is allowed occasionally" 

Users say... "But it is shameful that the company positions the customer facing agent and their direct leadership against each other in this way." "The product managers haven’t been creative enough to come up with a good solution because they aren’t creative." "Poor communication and planning regarding updates and project rollouts." "Favoritism is a big deal here." "Upper management and CEO laid off a ton of people and brought in a third party company to do the work of experienced reps who understood the state requirements and items that customers needed to run their business smoothly."