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      LegalZoom

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      LegalZoom reviews

      Customer Care Team - Customer Care Specialist LegalZoom Employee Review

      5.0
      Jun 19, 2015
      Customer care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Customer care managers are wonderful. They celebrate when you do something right and are great mentors when you need help. They care about you as a person. Company Culture is fun and interactive.

      Cons

      We need more staff to answer calls.

      avatar
      LegalZoom Response
      10y
      You’re right, we do care. And our recruiting team is actively looking for great talent like you to add support to your team. If you have any referrals, please let our Austin recruiting team know. In the meantime, we hope you keep enjoying your time here.

      Explore other reviews about LegalZoom

      5.0
      May 30, 2026
      Staff software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance is actually great. The people you work with are smart and generally fun to work with

      Cons

      Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

      avatar
      LegalZoom Response
      1w
      Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
      3.0
      Jun 13, 2026
      Assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits and good culture

      Cons

      Very AI focused with constant fear of layoffs by employees (based on my experience). Pay isn’t great, especially given the current cost of living. Poor communication and planning regarding updates and project rollouts.

      avatar
      LegalZoom Response
      1w
      Thanks for the review, and we appreciate your feedback. As we continue to evolve and invest in new technologies, we remain focused on supporting our employees and creating opportunities for them to have an even greater impact. We also recognize the importance of clear communication and value feedback that helps us improve the employee experience. Thank you for sharing your perspective.
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