Pros
Started off great. Great team, leaders, culture.
Cons
After owners sold it turned into every other company. Micromanaging, kept moving goal posts for sales making commission/bonuses smaller and smaller. I went from making $75,000 year to about $40,000 when I left doing twice the work and being told I wasn't meeting goal. Every time team is successful in meeting goals they moved the goal post so that they don't have to pay out on commission and come up with a new, much higher goal only achievable by the top 5 agents or so on average. And you can't simply get by meeting goal, lower management will start micromanaging and acting like you aren't doing anything and put you on corrective action, when a few months ago that same effort and results would have meant you were exceeding goals. Lower management's bonus depends on your performance, so if you are not performing and lining your lead, or coach's pockets with your performance, they start treating you accordingly, like you are the reason they don't have a big commission, which is actually true. But it is shameful that the company positions the customer facing agent and their direct leadership against each other in this way. And trust me, they are 100% aware of this and it's 100% deliberate. I've so many new people come and and subsequently quit, and think they were helping the company with their constructive feedback. I was one of them. Coming up with solutions left and right. How to work better together, how to help our customers, anything I could. These 'problems" are profitable to the company. The customer's pain points are all profitable. Pitting leads and coaches against agents for a bonus is profitable. Cutting a tenured agent's pay in 1/2 and letting them quit only to have someone new who doesn't know the role used to pay twice as much for doing half the work is extremely profitable. It's all for profit and they do not care about their employees anymore. Very sad for anyone who used to work there pre-pendemic, pre selling out, pre going public. Most of us used to LOVE it there. Not anymore. 0/10 do not recommend.