This place is a joke - Customer Care Leadership LegalZoom Employee Review

1.0
Dec 14, 2024
Recommend
CEO approval
Business Outlook

Pros

They used to have good benefits?

Cons

- Poor under executive leadership - Lack of investing in technology and AI has them way far behind - they don't care about their employees or customers - products are woefully generic and usually don't follow local government norms and preferences which usually leads to problems.

Explore other reviews about LegalZoom

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is actually great. The people you work with are smart and generally fun to work with

Cons

Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

2.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Allows remote for the time being

Cons

AI everywhere. It seems like a return to office mandate is right around the corner (no longer allowing new remote employees). Code quality doesn't seem important anymore, only how much you can get done with AI.

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