Pros
Work from home, friendly coworkers
Cons
Low pay Disappearing leadership Favoritism Overworked Understaffed Leaders who throw others under the bus Being denied promotion for having an opinion different than leadership Being overworked with little thank you Being ignored and then blasted with “kudos” in the form of a slack message No support Well. Where do I begin, for a company that prides itself on changing the industry and being a change for the good they are showcasing the ultimate smoke screen. The company “love bombs” new people with gifts and stuff and then overworks people while being severely understaffed. Transparency became a trigger word working for lemonade and the secrecy is so bad the managers had no idea that senior managers and above were about to lay off half of the staff including the top performers. There is no pay increase and when asked about it senior leadership scoffed at employees working 2-3 jobs while struggling in the current economy. The company states they are paying top tier for their employees while paying $16k less than the national average. Then stated during an all-hands that they are paying the national average and the breakdown included stuff like medical benefits, perks, and things provided by the company. So stating they pay the national average but actually do not. When employees asked to withdraw from the perks for more pay the idea was laughed at and dismissed. Favoritism is wild at this company with very deserving people being skipped for promotions for others who are not at all qualified. Managers had over 18 people on their teams and senior leadership was working to hire more leads for 6 months. Proving they really weren’t looking they were just buying time because the company is hemorrhaging money with an end potentially in sight. This company is crashing with people leaving left and right. They treat you as if you are a number and talk about being a family or caring for people. They don’t. People worked bilingual calls/tickets without compensation, leaders talked negatively about staff, and often staff felt as if they were being left out to drown. No drive, no leadership, garbage product. Not to mention the internal systems that don’t work. The company cares more about making buttons pretty than a functional website. If you don’t mind being burned while being yelled at by customers, there is a huge lack of support from leadership when staff is facing severely abusive customers. But honestly, don’t bother and run away as far as you can. Instead of listening to feedback from customers and staff the senior leaders just ignore people, disappear all day and avoid all forms of responsibility. People are encouraged to speak up and voice their thoughts and opinions. It’s even encouraged to share people's points of view. Senior leaders reach out to individuals who do speak up and tell them to align with leadership or they will need to move on. Including people looking for promotions. A few leads were let go for speaking up for their specialist and advocating for the staff members. So for a place that “values” others' thoughts and opinions and really looking forward to changing the insurance game this company is nothing more than a corporate cesspool of garbage disguised as a collaborative and fun environment. Please, stay away.