Rewarding learning experiences, but crisis work is stressful - Crisis Hotline Specialist Lenape Valley Foundation Employee Review

Working in the blended case management department was a wonderful experience. Heather is an outstanding director, and the experience you gain in the field is unmatched. LVF is unlike other agencies, as its executive staff consists of personable, caring, and thoughtful individuals who make you, the agency, and your clients a priority. The department has such camaraderie, and you grow to lean on and love your coworkers. Being a BCM means you play a priceless role in clients' lives, and you get to see the impact you make as your partnership goes on. I cannot say enough good things about the BCM department and the experience it has given me and my career!

Without organization, time management, and a good work-life balance, this position can feel heavy at times. If you lack empathy and compassion, this job may not be for you.

Many frontline staff members clearly want to help patients and do the best they can with the resources and leadership they are given.

Communication throughout the organization was terrible. Staff often could not get answers from management, departments operated in disorganized silos, and problems that directly affected patient care routinely went unresolved. Meanwhile leadership seemed far more concerned with appearances, expansion, and maintaining funding.