Interview Nightmare - Customer Success Supervisor Lendbuzz Employee Review

I’ve had a good experience at Lendbuzz. You’re not just babysitting accounts, you’re actually building relationships and growing your own book. The product sells, especially in non-prime, so if you put in the effort you’ll see results. I like that you know where you stand with your numbers. They are clear and leadership is pretty accessible.

Like most lenders, there’s back-and-forth with underwriting on tougher deals, and some processes can feel a bit manual at times. It’s a fast-paced environment.

The people I directly worked with were genuinely skilled and trying their best.

I could not get basic information from other departments when I needed it, which was constant. Teams were operating in completely different directions—there was no alignment on sales targets, and product changes would just happen without any kind of notice to the people selling the thing. Questions went unanswered for weeks. When I did finally get responses, they contradicted what someone else had told me three days prior. There was no central place for information, no regular cross-team meetings, no one responsible for actually keeping things coordinated. The silos just got worse and worse over time, and it became impossible to do my job.