Upper Leadership is laughable - Customer Service Representative Lennar Employee Review

1.0
Jul 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Overall the company is decent to work for. Good benefits and fair amount of paid time off. The mgmt style is very hands off which is fine for the good employees but it leaves the non-productive workers unchecked. This results in less than stellar homes being delivered. They attempt "fun" get togethers but it all seems so forced.

Cons

The problem with the Philly-Metro Division is that they play favorites to a few non productive individuals who they have worked with in the past at other builders. The Div. Pres. tries to be one with the people but his efforts are embarrassing and not at all in touch. The more Tench (div pres) tries the more we all cringe. Less than half of the Construction Managers care about their final product leaving the warranty people to deal with whatever they didn't want to address. This sets up an adversarial relationship between Lennar warranty and the homeowners. Causing an overall frustrating situation for the new homeowner. The Customer Care Manager is weak so the department relies on our punchout crews to try and correct issues as best they can while paying them and not holding the problem contractors to resolve their issues and course correct for the future. Maybe have both Construction and Warranty punch a clock to know who actually shows up daily would help. It seems so 1990s but the field people seem to do drive byes vs managing their sites. Unhappy homeowners who flag you down the second you drive on to a site starting the day off horribly.

Explore other reviews about Lennar

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

you will have a flexible schedule most of the year.

Cons

It is difficult to trust the people you work with, as they are incentivised to get you to sign off on things, whether they are done or not.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Was able to do many different jobs and learn a bunch of different departments.

Cons

Management is out of touch with reality. Used to be a great company to work for and they truly cared about their people. It is so unprofessional, micro managed, too many middle managers and no one can make a decision to save their life. The stress, political bs is overwhelming. They spend a ton of money on creating programs and then never get to the users. Everyone they have a new CTO it is major disruption and they always bad mouth the last person that was in the seat. Then they go back to what was done 10 years ago.

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