Interesting work overshadowed by toxic management - Anonymous employee Lenovo Employee Review

1.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Interesting work, good benefits, talented colleagues

Cons

Terrible manager behavior, terrible work-life balance, with no recourse or support for employees. I joined and quickly found that the ED I reported to had no experience in the area he oversaw, would not listen to anyone who had experience, was mean to his team members, and set wildly unrealistic expectations without any clear direction or consistency. Bullying, meanness and pointless criticism were the norm, while leadership was completely lacking. And if you work on the Digital Transformation team, expect to spend from 8PM-11PM at night and early morning on calls, with little regard for sleep or work-life balance. The worst part was finding out that the HR team was already well aware of all these problems with my ED (the two other managers under him quit), and the leadership team had no intention of making any changes. So disappointing.

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5.0
Jul 12, 2026
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Pros

Work life balance, pay, hybrid

Cons

internship was only 8 weeks long, doesn't allow for real immersion in the company

1.0
Jul 15, 2026
Recommend
CEO approval
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Pros

Competitive pay and benefits. Good work-life balance compared to many tech companies. Flexible or hybrid work arrangements (depending on role). Supportive colleagues and collaborative culture. Opportunities for career growth within a global company.

Cons

Customer escalations can be stressful. Heavy workload during product launches or peak support periods. Success depends heavily on the quality of your direct manager. Processes can be bureaucratic in a large organization. Metrics and customer satisfaction scores are closely monitored. Specifically for Customer Care Managers managers don't care about you as a matter of fact none of them actually really care about you. Employees in customer care leadership roles commonly mention: Managing high-priority customer escalations. Coaching support representatives. Working with engineering, logistics, and product teams to resolve issues. Tracking KPIs such as customer satisfaction (CSAT), response times, and case resolution. Balancing customer expectations with internal policies.

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