Great product, but the rest of the business needs work to command the same level of respect. - Account Executive Lenovo Employee Review

2.0
Dec 31, 2008
Recommend
CEO approval
Business Outlook

Pros

Lenovo builds high quality PC's that are better built and designed than the competition.

Cons

As an organisation, Lenovo is very good at moving goal posts rapidly to the benefit of the organisation and detriment of the employees. The organisation is continuosly looking at ways of lowering expenses to the point where the good employees capable of working elsewhere leave and those who remain aren't as good and are over worked. Even worse is when they are off shored and as an employee you have to over come time zones, language barriers and cultural differences to complete a simple task, this may be a finance task, operations task, HR task or accounts receivable task. Lenovo has been working to improve several key elements of the business, but after the 3 years since splitting from IBM are yet to materialise. Areas of improvement such as online ETA's, online ordering, CTO etc are all still way off but have been in the pipeline for years. The organisation also suffers from having a lack of accountability in many areas, accessing useful meaningful data is nigh on impossible and there is a lack of people that know how to get things done and that the processes these people know about are not documented anywhere for reference.

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5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, pay, hybrid

Cons

internship was only 8 weeks long, doesn't allow for real immersion in the company

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and benefits. Good work-life balance compared to many tech companies. Flexible or hybrid work arrangements (depending on role). Supportive colleagues and collaborative culture. Opportunities for career growth within a global company.

Cons

Customer escalations can be stressful. Heavy workload during product launches or peak support periods. Success depends heavily on the quality of your direct manager. Processes can be bureaucratic in a large organization. Metrics and customer satisfaction scores are closely monitored. Specifically for Customer Care Managers managers don't care about you as a matter of fact none of them actually really care about you. Employees in customer care leadership roles commonly mention: Managing high-priority customer escalations. Coaching support representatives. Working with engineering, logistics, and product teams to resolve issues. Tracking KPIs such as customer satisfaction (CSAT), response times, and case resolution. Balancing customer expectations with internal policies.

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