The first true global tech powerhouse with origins in the East - Executive Director Lenovo Employee Review

5.0
Feb 12, 2014
Recommend
CEO approval
Business Outlook

Pros

Fast paced, Innovative, clear strategy, long term focus, bold, confident

Cons

Low brand awareness, perception of being Chinese company, low margin business, hyper competitive industry

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Lenovo Response
8y
Thank you for taking time to share with us and for your continued service with the company! Happy to see our efforts to drive the company in fast paced growth with clear strategy and focus are felt within our employees. We are global company now and the perception as Chinese company is no more seen as our efforts to make the company true global has rewarded. thanks again for writing to us.

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5.0
Jul 12, 2026
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Pros

Work life balance, pay, hybrid

Cons

internship was only 8 weeks long, doesn't allow for real immersion in the company

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and benefits. Good work-life balance compared to many tech companies. Flexible or hybrid work arrangements (depending on role). Supportive colleagues and collaborative culture. Opportunities for career growth within a global company.

Cons

Customer escalations can be stressful. Heavy workload during product launches or peak support periods. Success depends heavily on the quality of your direct manager. Processes can be bureaucratic in a large organization. Metrics and customer satisfaction scores are closely monitored. Specifically for Customer Care Managers managers don't care about you as a matter of fact none of them actually really care about you. Employees in customer care leadership roles commonly mention: Managing high-priority customer escalations. Coaching support representatives. Working with engineering, logistics, and product teams to resolve issues. Tracking KPIs such as customer satisfaction (CSAT), response times, and case resolution. Balancing customer expectations with internal policies.

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