Business performance results are improving but Organizationally it has a long way to go - Anonymous employee Lenovo Employee Review

3.0
Mar 31, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, work flexibility, and fair compensation. Depending on the department tuition reimbursement may be available. Employees can have pride in Lenovo because of their goal to build high quality products and provide excellent service. Lenovo market share is growing which is refreshing to see compared to the IBM PC company.

Cons

Smaller and less experienced teams are challenged to complete requirements at the level expected. Most execs, managers, and their departments are not system thinkers and the performance measurement system is department and org based. The result is they care about the contribution within the boundaries of the department or org. Performance measurement is highly political and subjective. It is very difficult to move around the company unless you are a favored one. It is not encouraged to try new things or take calculated risks at the manager or lower levels. Failing is not an option even if new learning resulted from the failure that resulted in insights that drove revolutionary opportunities.

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5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, pay, hybrid

Cons

internship was only 8 weeks long, doesn't allow for real immersion in the company

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and benefits. Good work-life balance compared to many tech companies. Flexible or hybrid work arrangements (depending on role). Supportive colleagues and collaborative culture. Opportunities for career growth within a global company.

Cons

Customer escalations can be stressful. Heavy workload during product launches or peak support periods. Success depends heavily on the quality of your direct manager. Processes can be bureaucratic in a large organization. Metrics and customer satisfaction scores are closely monitored. Specifically for Customer Care Managers managers don't care about you as a matter of fact none of them actually really care about you. Employees in customer care leadership roles commonly mention: Managing high-priority customer escalations. Coaching support representatives. Working with engineering, logistics, and product teams to resolve issues. Tracking KPIs such as customer satisfaction (CSAT), response times, and case resolution. Balancing customer expectations with internal policies.

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