Would not Recommend - Product Support Specialist Level Home Employee Review

There are a lot of growing pains, especially on the support team. The transition to an in-house support team was a rough one. There was no real game plan during the training process leaving a lot of gaps in knowledge and training. There was a lack of communication with the management to the team, as well as blatant favoritism. There were also discrepancies from the interview (being told there was unlimited PTO, holidays off etc) that come to find out apply to every other team except the support team. On top of all of this, there were constant issues with pay being late or inaccurate hours, always being told it was the fault of payroll company. The fix was a slack channel for payroll instead of looking into why this kept happening, and seemingly only to the support team. Why keep using a payroll company that had these problems continuously?