Pros
Excellent vibe in the office. Feels like everyone's on the same team, except...
Cons
Here's the way new features are released at Levitate: - Developers "complete" a feature - Before the feature is rolled out, sales team is immediately told to start selling/pitching the feature, with no understanding of how it works - Success team is not trained on how the feature works - Clients buy Levitate based on the feature - Client realizes that the feature is not what they were sold, and the success team cannot troubleshoot because they are not trained on it - Client is disappointed and asks for a refund - Client gets the refund, and the money is taken out of the salesperson's paycheck I don't we should be penalized because the success team isn't trained on how new features work. I don't think the features that we're selling are even tested to see if they work half the time.