Pros
Fortunate to work with an amazing group of people, including managers, US based tech support reps, and sales team. The people I worked with were all very highly competent, willing to share, team-oriented, and funny (that always helps lol). In fact, as the company changed directions over the last several years, sometimes the humor was the only thing that kept us all going :-) LexisNexis offers a very diverse workplace (age, race, culture, sexual orientation, gender), and the work/life balance is good. They encourage volunteering at charitable organizations, so there is plenty to get involved in working there. The pay is decent for the area we live in, and the benefits are comparable as well. My managers were always fabulously supportive and flexible when team members found themselves facing personal situations (health problems, single parenthood dilemmas, educational pursuits), and that is a HUGE Pro for those of us who believe that work and life can exist together but may need a modification during times in life when **** happens.
Cons
Jobs have transferred to Manila over the last few years, and the trend clearly supports more job transfers. As a result, the running joke around the office is that LexisNexis is: "The Titanic." The company seems oblivious to the clearly negative effect this has had on customer satisfaction, employee retention and satisfaction, and daily stress at work that comes from not knowing if you are going to have a job next week or not = Zero job stability. If you ask management about whether or not your position is stable, management WILL LIE to you, even when they KNOW for months in advance that your position is scheduled to be eliminated. Guess it's just HR protocol???? As a result, we also saw many people with years of experience leave before they slipped off the deck into the frigid waters of the North Atlantic ocean. As coworkers started to get laid off over the course of the last few years, it became a very emotional experience for all of us, and many days we cried throughout the work day. As the Manila operations struggles to keep quality employees and train them and get them up to speed, much of the backlash has fallen back on customer interfacing positions (such as mine) and this made my position become very challenging (lots of escalations). In one instance, they laid off one of the original software developers who had been with the company since the beginning (cost saving measure they said)....then encountered problems that no one could solve, and had to call him back and contract his services at double the salary they were paying him to begin with (nice move!) haha! The company does not really care about customer satisfaction so that whole "delightful customer experience" dumb tagline that upper management rants about is just corporate b.s. The CEO seems to be a very down-to-earth guy, so we're all confused as to where the company directives are actually coming from: The CEO, or the VP of our office???? Some job opportunities (such as sales positions) offer limited growth, and the company can be pretty clique-y meaning, if you're not a butt-kisser then you may have a problem growing within the company. Some of my team members applied for different jobs within the company after several years of service, and were not even considered. One of them left LN after he applied for like five different internal positions and couldn't even get an interview. He left for a entry level sales position at another huge international software company, and is now a manager making double what he earned at LexisNexis - in less than two years (go figure!) I only checked "recommend to a friend" because of the following: My advice is that if you are ambitious and desire promotions into upper management, explore other companies. If you are a sole provider for your family, find another stable company to work for. If you are looking for a job to pay the bills and you have another source of income (partner) and don't mind being in a constant state of flux regarding the company direction, vision, growth, and how you are evaluated each year, then it's a good fit. In my experience, it was truly the people who made the job special.
