DON’T DO IT - Customer Service Representative LexisNexis Risk Solutions Employee Review

- Flexible work location - Management is loyal in terms of today’s standard - Above average PTO

- Slightly under market pay

-Strong product portfolio with best-in-class solutions and a competitive edge that's hard to ignore in the industry - Diverse solutions and flexible pricing models create strong upselling and cross-selling opportunities within the existing customer base - High brand recognition — most financial institutions have used, currently use, or are at least familiar with the company - Consistent innovation keeps the product lineup growing and relevant - Strong culture of internal promotion given the lengthy ramp up

- Compensation and benefits have decreased significantly over the years. Hitting goals has become significantly harder, certain financial bonuses have discontinued, and fewer reps are reaching top-tier performance tiers each year - Internal tools and systems are fragmented, outdated, and poorly organized. Finding the right answer — whether it's a process question or a product detail — can take far too long, and an over-reliance on tribal knowledge creates real productivity drag - The ramp-up period is substantial (~ 1 year to feel somewhat comfortable). Learning the product catalog, navigating internal systems, and understanding industry issues takes considerable time before you're fully effective