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Liberty Mutual Insurance

Engaged Employer

Not ideal - Workers Compensation Specialist Liberty Mutual Insurance Employee Review

2.0
Sep 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Discount on car insurance, easy to track time off hours accumulated

Cons

This job was pretty horrible, management is dishonest and asks you to do things a certain way but if it becomes a problem they deny all accountability. If you make a 1 cent fixable error you can expect to be in multiple meetings where your job is threatened. When you don’t make an error your job will still be threatened in the morning huddle. I stopped having verbal conversations with management because they tell you to do something and then when it backfires they say they never said anything. Getting info via chat a better option but got to a point where I had to start screenshot the chat because they will edit their responses if needed to avoid accountability. People were literally crying and breaking down at work every other day. I know this because in 1x1 the manager would tell me which employees cried or had a break down. A few months in nearly everyone I started with had quit and they had people constantly quitting. I’m not sure about other departments but I’d suggest avoiding this department. There is also no moving around either. They will find a reason stating you have negative notes or writeups in your employee file that you never signed off on never seen and aren’t allowed to see so you have no idea what’s in it. Because of this mysterious file you will be denied access to apply for positions outside of the department but really it’s because no one wants to be there and the turnover is so high if they allowed people to leave it would be devastating considering some states require license to do workers comp filings and some states filings are really complicated and takes a while to learn.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

The brief period under our former Regional General Attorney proved the company is capable of creating an outstanding culture when it prioritizes leadership over metrics.

Cons

As an attorney, I’ve worked under several leadership teams at Liberty Mutual, and for years the company never seemed to understand why attorneys were leaving. At one point, they even gave us a 7% raise across the board to bring our pay up since it was so low compared to other insurance companies, seemingly believing that more money was the answer. It wasn’t. People still left. Then we got a new Regional General Attorney, and for the first time, Liberty Mutual got it right. She didn’t retain people because of compensation—she retained people because of leadership. She took the time to get to know every attorney. She mentored anyone who asked. She made herself available, no matter how busy she was. Most importantly, she made people feel like actual people instead of production numbers. For the first time in my career here, it felt like someone in leadership genuinely cared about us, understood what we dealt with, and gave attorneys a voice. People stopped talking about leaving. They weren’t staying because of the paycheck, they were staying because they finally wanted to work for their leader. Unfortunately, that only lasted about a year. As soon as she left, it felt like the culture immediately reverted to what it had always been. Managers are once again talking down to attorneys instead of leading them. They vent their own frustrations to us instead of supporting us. Caseloads continue to grow, quality takes a back seat to metrics, and there is little to no meaningful opportunity for growth. The saddest part is that Liberty Mutual had proof that a different culture worked. They saw firsthand that people don’t stay because of a 7% raise—they stay because they feel respected, supported, and valued. Yet somehow that lesson was lost. Today, many attorneys are interviewing elsewhere, myself included. Several of the best attorneys I know are leaving because we no longer believe things will improve. The company didn’t just lose an exceptional Regional General Attorney, it lost the trust and optimism she created. It’s incredibly disappointing to watch. For one brief year, Liberty Mutual showed us what this legal department could become. Then it all disappeared. I’ll be joining many of my colleagues in moving on, and that’s unfortunate because this didn’t have to happen.

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