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Liberty Mutual Insurance

Engaged Employer

Poorly trained management, unfair policies. Avoid Distribution Systems. - Anonymous employee Liberty Mutual Insurance Employee Review

2.0
Nov 4, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very competitive benefits. Low cost of living in Dover, New Hampshire (as long as you don't mind the boredome of the locale).

Cons

My manager was not trained on how to give effective reviews (e.g. "I observed something last year"). My team had more expectations to work at odd hours (e.g. Sundays at 3am) but we were not recognized. Other teams in the same department worked normal hours. Avoid Distribution Systems in Dover. Ive worked for larger companies that treated their employees better. I left when my manager told me in my review that there was really no work for me until perhaps next year and that they would look for things for me to do. I had been dying of boredom for months doing work that was monotonous (e.g. regression testing) and did not use my extensive skills and educational background.

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5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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