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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      Advancement opportunities, flexible career paths and competitive compensation make Liberty a great place to work. - Business Systems Lead Liberty Mutual Insurance Employee Review

      5.0
      Apr 6, 2009
      Business systems lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive managers, advancement opportunities, flexible career paths and competitive compensation make this a great place to work. The structure of the company allows Liberty to make decisions for the long term as opposed to reacting to the stock price. I’ve had a chance to meet the CEO (Ted Kelly) at a training session back in 2008; my impression is that he cares about the company and its people. If you are a clock puncher this is not the company for you however, if you are engaged, intelligent, ambitious and a hard worker, then this is the place for you.

      Cons

      The employee health insurance benefits. Work/Life balance can be taxing at times however, show me a Systems Organization where it’s not. It’s the nature of the beast.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      Jun 18, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fantastic work life balance Great co-workers

      Cons

      Unclear requirements at times. Teams are in silos.

      1.0
      Jun 18, 2026
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, only in office twice a month

      Cons

      -Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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