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Liberty Mutual Insurance

Engaged Employer

Sell or get canned - Sales Representative Liberty Mutual Insurance Employee Review

2.0
Apr 29, 2009
Recommend
CEO approval
Business Outlook

Pros

Benefits, the brand image, monetary reward, room to grow as a professional, nice hotels for training, expense reports, employment, great for telemarketers

Cons

Hours, though I heard they have a new system of paying reps a low salary by the hour now. Picky on who they insure...leads to less sales...leads to being fired. Terrible NetQuote Internet leads, so you have to pay (a lot) for other internet leads. My office did not field train me, then when it came close to me being let go, they ask me to try to sell to friends and family (I had already tried to but rates were outragous). Customer service reps in your office can choose who to send a new business quote to, so buy them food! Being the best-dressed telemarketer in a suit in the evenings. Working in a cubicle next to your competition (other sales reps). Driving to the customers house just to get a signiture and try to sell them life insurance that is overpriced.

Explore other reviews about Liberty Mutual Insurance

5.0
Apr 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and opportunity for growth

Cons

As a private company opportunities arise only when people move roles

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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