employer cover photo
employer logo
employer logo

Liberty Mutual Insurance

Engaged Employer

Crushing workload - Attorney Liberty Mutual Insurance Employee Review

1.0
Nov 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits were generous including 401K match and paid time off

Cons

My workload was so great, and my stress level so high, that I had to choose between this job and my mental health. At the end, I had 104 active lawsuits. I had to share a secretary with seven other attorneys, so I had 4 hours a week of secretarial support. I felt sorry for my secretary who accepted this highly unusual arrangement. She was the best secretary in the office, so she was punished with the biggest workload of all. But she had no time to be an assistant to me. I had to do my own scheduling of everything. I had to do my own data entry. After Covid struck, workloads greatly increased. Instead of having 24 hours to respond to a client email, we were instructed to respond to any and all client email within four hours. Well, when you have 10-15 depositions and court hearings on average every week, it's impossible to keep up with 100 emails a day. I was tardy in responding to an unimportant note, and five hours later, the claim rep sent a second email to me, copying my boss, and this was counted against me as "an escalation." The work load was so heavy that I spoke to my managers several times. I was told that I have such a high file count because of my experience level. But there are still only 24 hours in a day. After working 7 days a week for months, I had to choose to save myself by leaving. I regret having this company's name on my resume due to its poor reputation in the community among judges and lawyers and its reputation for super high turnover, and I am stuck for the rest of my career explaining why I quit. I took the job despite a low salary because six weeks of PTO is great. But I could not afford to take even Sunday off without falling behind.

avatar
Liberty Mutual Insurance Response
4y
We value our employees and strive to provide appropriate work/life balance. We're sorry that was not your experience. Thanks for taking the time to share your thoughts. While we work hard to provide employees with the best work environment, we are always looking for opportunities to improve. Honest feedback like yours helps us to do that, so thank you for sharing. We'll be sure to pass it along appropriately.

Explore other reviews about Liberty Mutual Insurance

5.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Exposure to upper management and company

Cons

Quick rotations around the company

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
See reviews by: Helpful|Rating|Date|All