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Liberty Mutual Insurance

Engaged Employer

A pretty good place to work and start out in Insurance industry - Customer Service Specialist Liberty Mutual Insurance Employee Review

4.0
Aug 10, 2010
Recommend
CEO approval
Business Outlook

Pros

-Training is beneficial to job responsibilities -Good preparation for new hires to take licensing exam and paying for the cost (so initial investment in new hire is great). - Advancement opportunities are good, better than in banking industry! - Benefits especially disability insurance is a perk (free short term and long term is very reasonable -Performance based bonuses and time off priority (like it should be! not just longevity of time on the job).

Cons

- Distance to travel (working in call center in central phoenix) to work from east valley - Management spends a lot of time in meetings and should be more available to employees. - Somewhat flexible with life balance. Needs to be a little more flexible with working moms.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

Cons

Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

2
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