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Liberty Mutual Insurance

Engaged Employer

paid enough to feel stuck - Customer Service Specialist Liberty Mutual Insurance Employee Review

2.0
Sep 13, 2010
Recommend
CEO approval
Business Outlook

Pros

-paycheck is quite good and quick increases if you are meeting "metrics" -great group insurance benefits

Cons

-many feel we're paid enough to stick around but not enough to make us enjoy our jobs - basically it's hard to leave because all other jobs in this arena pay less but sometimes less pay with a better atmosphere seems well worth it -call center environment, tethered to your telephone -applied for jobs outside of call center but was told they were only hiring outside people

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

Cons

Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

2
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