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Liberty Mutual Insurance

Engaged Employer

Not as good as it use to be - Claims Adjuster Liberty Mutual Insurance Employee Review

1.0
Jul 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Large company benefits some what decent pay. You have to put in many years to make anything worth staying around for.

Cons

Executive leadership is awful and we as the employees cannot voice our opinion. We given a monthly survey that we’re told to put a certain number rating otherwise we’re labeled a “detractor”. My guess is senior leadership does that to avoid having to deal with the issues that are company wide. The claims department is a turn over factory with employees leaving weekly. This lead to more & more work for the employees that stay. The CAT pay is awful and not worth the time away from our families. We’re told to “work hard better”, not sure what that means, but hey, I guess that’s why I don’t make the big bucks! The new estimating software is garbage. It freezes all the time. It follows a growing trend. Leadership wants to be” 95/25” and they are slashing all cost to get there. Under the current CEO work left balance has declined dramatically. You can expect to be overworked from an early point of your career. It was never this bad. Leadership should be reviewing this page to determine away to fix the problems that are now running rampant.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work culture Flexible schedule No overtime Good career opportunities

Cons

If working a technical position, they pay less than average

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

Cons

Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

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