Pros
Liberty Mutual has overall been a great place to work. The benefits are excellent, the pay is good, and I love my management team. They are very supportive and most of the people within our contact center have been there for a long time. They seem to have a low turnover rate and decent opportunities for improvement.
Cons
Liberty has been “remodeling” their contact center and contracting their work out to other companies over seas. This has affected our jobs in a negative way in that they originally told us, for months, the contracted company was taking over our night shifts and weekends, and instead they literally gave them our jobs and got rid of 3/5ths of our contact center. It was extremely disappointing and made me lose faith in the company as a whole. They claim to be dedicated to helping us find new positions within the company and the past several weeks has proven this wrong, and most of the people within our team have had an extremely difficult time finding a new position in order to stay with the company. The severance package is a joke, it seems they don’t care as much about their employees as they do about finding cheap labor to save money. All of this happened within 8 months of us starting with the company. Why hire us and make promises you didn’t keep just to throw us away like we meant nothing?