Pros
Set up in a way that your work is handled when you are gone for even just a couple days. I enjoy full time work from home. I used to really love this role but it has changed over the last 2 years.
Cons
Everything else. Micromanaged. Subjective system of reviewing policy decisions, which are inconsistent across managers completing the audits. These audits impact our end of year results and thus yearly raises. Raises never more than 1.5-2% anymore. There’s no legitimate dispute process. The one that was implemented, will reject your request with no feedback as to why it wasn’t accepted. Severely understaffed yet unwilling to hire additional help even if it’s temporary from other departments. Management no longer shows any trust in its employees. Has turned into a full blown call center. Toxic work environment. Threatening employees of 20+ years tenure to lose jobs over auditing process. No time to focus on role as a career, and feels simply like a job.