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Liberty Mutual Insurance

Engaged Employer

Difficult job but great people - Auto Claims Adjuster Liberty Mutual Insurance Employee Review

3.0
Jan 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Coworkers, team managers and zone managers are all amazing. I did feel supported and I felt like I could bring up anything to my manager and she would help. Training and coaches are also awesome. The company cares for its employees (for the most part) and will help with anyone struggling or not grasping it.

Cons

Extremely high workload, difficult customers can make the job tough, benefits are expensive for the high deductible plan. Senior management is also where the company could improve. Too many changes with having adjusters do things to obviously train AI to do more parts of the job down the line. Restructuring and layoffs occurred and job security did not feel great at times.

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Liberty Mutual Insurance Response
1y
Thank you for your review! We're committed to supporting the talented team at Liberty Mutual, and your feedback is invaluable. We'll make sure it gets shared appropriately.

Explore other reviews about Liberty Mutual Insurance

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

company culture, great coworkers, benefits/ salary

Cons

uncertainty, highered too many people and capital constraints due to acquisitions lead to layoffs

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual genuinely lives its people-first values. I have real work-life balance and feel trusted and supported by both leadership and my peers. The culture is inclusive - I can bring my full, authentic self to work every day, and the Employee Resource Groups create true community and belonging. The growth opportunities are endless: between internal mobility, Short-Term Assignments (STAs), mentorship programs, and cross-functional projects, I've been able to build new skills and visibility across the enterprise well beyond my core role. The company invests in your development and genuinely wants to see you succeed.

Cons

With so many opportunities, committees, and ERGs to get involved in, it's easy to take on too much. Being intentional about where you focus your time is key to protecting that great work-life balance. It's a large enterprise, so it can take time to learn how to navigate all the resources and pathways available. More centralized visibility into open STAs and mobility opportunities would make them even easier to pursue.

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